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Prime Home S20 Plan


A summary of what is and is not included under the plan is set out below. For a full description of what is and what is not included, please see the plan terms and conditions.

What is included in the Prime Home S20 Plan?

PTB 12 Point Annual Heat Pump Service - What's Covered?

As part of your heat pump service, we will check the following 12 points:
  • Full refrigerant circuit check
  • System Refractometer Readings Safety Device Inspection
  • Safety Device Inspection
  • Glycol Pressure Testing
  • Differential Temperature DHW and Heating Circuit Check
  • Electrical Polarity and Connections Check
  • Evaporator Inspection and Maintenance
  • Expansion vessel pressure test and re-charge
  • Mechanical Joint Inspection
  • System Controls and Operation Check
  • Full internal & external unit cleaning/maintenance
  • Inspection/maintenance of system filters

Warranty Call Out Management - What's Covered?

Occasionally faults can occur within your heat pump and this is covered by the warranty with the manufacturer. If needed, we will liaise with your heat pump manufacturer and arrange any warranty visits for you. We will then follow this up with the manufacturer for you.

Gas Safety Certificate – What’s Covered?

  • Check appliances for gas tightness (gas leaks).
  • Check standing & working pressure of gas appliances.
  • Check for satisfactory ventilation of gas appliances.
  • Flue flow test to ensure safe removal of products of combustion.
  • Check flame picture of gas hob / gas cooker.
  • Carry out a combustion test of the gas boiler to check for (CO) carbon monoxide.
  • Check gas meter for electrical bonding.
  • Check satisfactory operation of all flame failure devices.

Heat Pump & Controls - What's Covered?

All repairs and replacement of:
  • No limit on heat pump repairs – unless the heat pump is BER.
  • A heat pump on your property that is designed for home use and has a head output capacity of up to 20KW.
  • Repair and replacement of wired or wireless controls that operate your heat pump including the programmer or any thermostats, motorised zone valve and central heating pump.

Central Heating – What’s Covered?

  • Expansion tank, radiators, thermostatic radiator valves, automatic air vent and bypass valves.
  • Warm-air vents.
  • Cylinders – and any immersion heater and its wired timer switch.
  • The central heating pipes that connect the central heating system.
  • The replacement of parts of your central heating system and gas supply pipe if we cannot repair them.
  • This contract includes unlimited call-outs, please see terms & conditions for more details.

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