• A full inspection of the entire chimney structure Inspection and, where necessary, cleaning of the burner, combustion chamber, any injectors and heat exchanger.
• Inspection of ignition devices i.e. pilot lights and/or spark and flame sensing electrodes.
• Checking the integrity of all seals and gaskets. Ensure that any condensate traps and drains are free from debris.
• Testing the appliance in accordance with manufacturer’s instruction to ensure: The heat input and/or operating pressure are correct; The effectiveness of the flue; That all ventilation requirements are to current standards; The correct operation of all safety devices and that the boiler is safe for continuous use.
• A final combustion analysis and measurement against tolerances set by the manufacturer’s instructions.
• A test of all disturbed gas connections. Carry out functional testing of heating and hot water.
• A visual inspection of any other encountered gas appliances. Written notification of any gas safety defect which may affect the safe operation of your appliances.
• An assessment of your current heating controls and best practice advice regarding energy efficiency.

• A full inspection of the entire chimney structure Inspection and, where necessary, cleaning of the burner, combustion chamber, any injectors and heat exchanger.
• Inspection of ignition devices i.e. pilot lights and/or spark and flame sensing electrodes.
• Checking the integrity of all seals and gaskets. Ensure that any condensate traps and drains are free from debris.
• Testing the appliance in accordance with manufacturer’s instruction to ensure: The heat input and/or operating pressure are correct; The effectiveness of the flue; That all ventilation requirements are to current standards; The correct operation of all safety devices and that the boiler is safe for continuous use.
• A final combustion analysis and measurement against tolerances set by the manufacturer’s instructions.
• A test of all disturbed gas connections. Carry out functional testing of heating and hot water.
• A visual inspection of any other encountered gas appliances. Written notification of any gas safety defect which may affect the safe operation of your appliances.
• An assessment of your current heating controls and best practice advice regarding energy efficiency.

• Check appliances for oil tightness (oil leaks).
• Check standing & working pressure of oil appliances.
• Check for satisfactory ventilation of oil appliances.
• Flue flow test to ensure safe removal of products of combustion.
• Carry out a combustion test of the oil boiler to check for (CO) carbon monoxide.
• Check connection to oil supply.
• Check satisfactory operation of all flame failure devices.

• No limit on boiler repairs – unless the boiler is BER.
• A single natural gas, LPG, oil boiler or warm-air unit on your property that is designed for home use and has a head output capacity of up to 70KW.
• The flue including the flue termination, up to one meter in length.
• Repair and replacement of wired or wireless controls that operate your boiler including the programmer or any thermostats, motorised zone valve and central heating pump.

• Repair or replacement of the parts that we cannot repair.
• To unblock drains and restore flow.
• Repair leaking overflows.
• Repair to soil and vent pipes.
• This contract includes unlimited call-outs, please see terms & conditions for more details.

• Expansion tank, radiators, thermostatic radiator valves, automatic air vent and bypass valves.
• Warm-air vents.
• Cylinders – and any immersion heater and its wired timer switch.
• The central heating pipes that connect the central heating system.
• The replacement of parts of your central heating system and gas supply pipe if we cannot repair them.
• This contract includes unlimited call-outs, please see terms & conditions for more details.

• The fuse box and any wiring to your electrical fixtures.
• Light fittings and switches, sockets, isolation switches and your immersion heater timer switch.
• Lost power to circuit.
• Extractor fans up to 15cm in diameter.
• This contract includes unlimited call-outs, please see terms & conditions for more details.

• Repair leaking pipes or joints – copper or plastic.
• Repair leaking overflows.
• Repair to soil and vent pipes.
• Your hot and cold water pipes from your internal stopcock, to the pipework leading to your tap(s) or shower(s).
• The hot and cold water tanks including immersion heaters, toiler siphons, ball valves, isolation vales and radiator valves.
• This contract includes unlimited call-outs, please see terms & conditions for more details.

Emergency call out includes:

• With regard to your plumbing system or drainage system: An uncontrollable water leak which, if left until our engineers normal working hours would cause extensive damage to your home or would expose you to a risk to your health.
• With regard to your electrical system: A fault which, if left until our engineers normal working hours would cause extensive damage to your home or would expose you to a risk to your health.