Last Updated On 3rd March 2026 | Effective Date 3rd March 2026
This Privacy Policy describes the policies of Ecowatt Renewable Solutions Ltd t/a Prime Time Boilers, Choles Yard, 284 High Road, North Weald, Essex CM16 6EG, United Kingdom of Great Britain and Northern Ireland (the), email: info@primetimeboilers.co.uk, phone: 01992677676 on the collection, use and disclosure of your information that we collect when you use our website ( primetimeboilers.co.uk ). (the “Service”). By accessing or using the Service, you are consenting to the collection, use and disclosure of your information in accordance with this Privacy Policy. If you do not consent to the same, please do not access or use the Service.
We may modify this Privacy Policy at any time without any prior notice to you and will post the revised Privacy Policy on the Service. The revised Policy will be effective 180 days from when the revised Policy is posted in the Service and your continued access or use of the Service after such time will constitute your acceptance of the revised Privacy Policy. We therefore recommend that you periodically review this page.
Information We Collect:
We will collect and process the following personal information about you:
Name
Email
Mobile
Address
How We Use Your Information:
We will use the information that we collect about you for the following purposes:
Marketing/ Promotional
Targeted advertising
If we want to use your information for any other purpose, we will ask you for consent and will use your information only on receiving your consent and then, only for the purpose(s) for which grant consent unless we are required to do otherwise by law.
How We Share Your Information:
We will not transfer your personal information to any third party without seeking your consent, except in limited circumstances as described below:
Ad service
Marketing agencies
Analytics
Data collection & process
We require such third party’s to use the personal information we transfer to them only for the purpose for which it was transferred and not to retain it for longer than is required for fulfilling the said purpose.
We may also disclose your personal information for the following: (1) to comply with applicable law, regulation, court order or other legal process; (2) to enforce your agreements with us, including this Privacy Policy; or (3) to respond to claims that your use of the Service violates any third-party rights. If the Service or our company is merged or acquired with another company, your information will be one of the assets that is transferred to the new owner.
Retention Of Your Information:
We will retain your personal information with us for 90 days to 2 years after user accounts remain idle or for as long as we need it to fulfill the purposes for which it was collected as detailed in this Privacy Policy. We may need to retain certain information for longer periods such as record-keeping / reporting in accordance with applicable law or for other legitimate reasons like enforcement of legal rights, fraud prevention, etc. Residual anonymous information and aggregate information, neither of which identifies you (directly or indirectly), may be stored indefinitely.
Your Rights:
Depending on the law that applies, you may have a right to access and rectify or erase your personal data or receive a copy of your personal data, restrict or object to the active processing of your data, ask us to share (port) your personal information to another entity, withdraw any consent you provided to us to process your data, a right to lodge a complaint with a statutory authority and such other rights as may be relevant under applicable laws. To exercise these rights, you can write to us at info@primetimeboilers.co.uk. We will respond to your request in accordance with applicable law.
You may opt-out of direct marketing communications or the profiling we carry out for marketing purposes by writing to us at info@primetimeboilers.co.uk.
Do note that if you do not allow us to collect or process the required personal information or withdraw the consent to process the same for the required purposes, you may not be able to access or use the services for which your information was sought.
Cookies Etc.
To learn more about how we use these and your choices in relation to these tracking technologies, please refer to our Cookie Policy.
Security:
The security of your information is important to us and we will use reasonable security measures to prevent the loss, misuse or unauthorized alteration of your information under our control. However, given the inherent risks, we cannot guarantee absolute security and consequently, we cannot ensure or warrant the security of any information you transmit to us and you do so at your own risk.
Third Party Links & Use Of Your Information:
Our Service may contain links to other websites that are not operated by us. This Privacy Policy does not address the privacy policy and other practices of any third parties, including any third party operating any website or service that may be accessible via a link on the Service. We strongly advise you to review the privacy policy of every site you visit. We have no control over and assume no responsibility for the content, privacy policies or practices of any third party sites or services.
Grievance / Data Protection Officer:
If you have any queries or concerns about the processing of your information that is available with us, you may email our Grievance Officer at Ecowatt Renewable Solutions Ltd t/a Prime Time Boilers, Choles Yard, 284 High Road, North Weald, email: info@primetimeboilers.co.uk. We will address your concerns in accordance with applicable law.
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Buckhurst Hill, Essex
Both myself and my husband live very busy lives and the last thing we wanted was the inconvenience of not having heating and hot water at our home (which is sadly what happened). Through a friend of a friend, Prime Time Boilers were recommended to us and they did not disappoint. They carried out a free survey on the day, then in the space of 2 days our new boiler was installed! Everything felt hassle-free and they left our home looking spotless. It’s a big thank you from us!
Faversham, Kent
Great service all round, we had a friendly site visit to assess the issue of having to install a new boiler and flue which was a tricky task. They were knowledgeable and competitive. The actual installation was very quick, the engineer was very professional and tidy so we had no complaints there. Our neighbors are now looking to get a job sorted this week with them.
Cambridge, Cambridgeshire
I was really concerned about getting a new boiler by a company that I found online. However, I did my due diligence on this business and could see that they had 1000's of positive reviews on Trust Pilot and Google so this part helped to put my mind at ease. Excellent communication, great price, lovely office staff, fantastic installation team. No mess and no bother.
Witney, Oxfordshire
Excellent job done by Ray, Jack and Mitch to installed our new Worcester Bosch Combi Boiler. The job was a conversion from a conventional system and involved moving the boiler from downstairs to the upstairs airing cupboard and taking the flue up through the roof. Routing the condense pipe to avoid the possibility of freezing in winter was also a complicated job but well done.
Bedford, Bedfordshire
My experience with Prime Time Boilers has been truly excellent all the way. My old boiler was deemed dangerous to use at this year’s check-up; I called Prime Time Boilers, a very experienced engineer came to visit me and gave me advice on which boiler to buy according to my house type and my needs; very soon after I had a brand new boiler and cylinder tank replaced by two professional and polite workers.
Reading, Berkshire
Excellent job done by Peter, Jack and Mitch to install my new Worcester Bosch Combi Boiler. The job was a conversion from a conventional system and involved moving the boiler from downstairs to the upstairs airing cupboard and taking the flue up through the roof. Routing the condense pipe to avoid the possibility of freezing in winter was also a complicated job but well done.
St Albans, Hertfordshire
My husband and I recently moved house and in our new property there were a few things that needed to be done which included having a new boiler installed. I was apprehensive about how much it would cost us and the potential mess/damage that would be caused during the installation. I needed not to worry, the price for a new boiler was not astronomical and I was impressed with how they treated our home (no mess or damage). From the first day of the survey, to the last day of the installation, I could see that everyone was working hard to make sure everything was left perfect. Thank you for your help.
Northampton, Northamptonshire
We found the whole process professional and did not feel pressured into buying anything (giving us time to get other quotes which came out more expensive in the end anyway!). Both the engineers and the office staff were very knowledgeable. We were also very impressed with the level of detail they went through during the survey (e.g. testing the water pressure to get the right size boiler). Everything they said they would do they did, and we are happy with the result. We would not hesitate to recommend Prime Time Boilers to friends and family.
Ipswich, Suffolk
My partner and I recently bought our first home together and we needed a new boiler. My mum recommended Prime Time Boilers and this turned out to be great advice. They came in £300 cheaper in comparison to the other quotes and this was really helpful as we were on a tight budget. Neither my partner nor myself have any complaints about the service received. If you are looking for a reliable and cost-effective business then you may wish to give these guys a go.
Milton Keynes, Buckinghamshire
The installation went smoothly and my wife was also quick to point out how neat and tidy the engineers left everything once the work was completed (no cleaning up to do). The price charged was also very reasonable and the office staff, engineer and surveyor were all polite and helpful (prior and after the installation). To top it all off, we also have a 12 year guarantee on our new boiler which is reassuring to know if a problem happens to arise. We have recently taken out a servicing plan with them and we hope that their level of standards will be the same as that of the installation.
Thetford, Norfolk
We are extremely happy with the way everything went and we also pleased with how the office staff kept us updated throughout the installation. We would also like to say a big thank you to Nick the installer who was respectful towards our home and patient in explaining to us how our hive thermostat works. We are now looking forward to enjoying the remainder of our retirement in our nice and warm home.
Up-To 12 Year Manufacturer Warranty
24 Month Workmanship Warranty
Magnetic Filter
Limescale Filter
Chemical Flush
Free Honeywell Thermostat (Worth £300)
Since 2010, Prime Time Boilers have been working with and supporting local Gas Safe approved engineers across England. No matter where you are based, we are just a stone through away.