Prime Time Boilers Privacy Policy
What this Notice covers
EcoWatt Renewable Solutions t/a Prime Time Boilers are committed to protecting the privacy and security of your personal information.
This Privacy Notice describes how we collect and use personal information about you.
This notice does not form part of any agreement or contract and may be updated at any time.
EcoWatt Renewable Solutions
We are a data controller for any personal information that you provide to us. This means that we are responsible for determining how information relating to you is used, stored and shared.
Categories of personal data we process
We will collect, store, and use the following categories of personal information about you:
Your full name
Your address
Your contact details such as phone numbers and email addresses
Your employment status, salary and homeowner status
Sources of personal data
We collect personal information relating to you directly from you.
Our lawful bases for processing your data
We will use your personal information in the following circumstances:
Where we need to perform the contract we have entered into with you
Where it is necessary for our legitimate interests or those of a third party and your interests and fundamental rights do not override those interests
To comply with relevant legislation and regulations
Our purposes for processing your data
Performing the contract that we have entered in to with you by providing you with the products and services that you have ordered
To provide you with a quote and the details of all available payment methods when you have shown an interest in our products and services
To issue marketing material to you about the products and services we offer
To process a finance application for you
Sensitive Personal Data
There may be instances where it is necessary for you to share information with us containing special categories of personal information or ‘sensitive personal data’. This relates to things such as details of medical conditions which you may need to share with us so we are able to meet your specific requirements when providing our goods and services.
Due to the sensitive nature of this information, we will only take it from you if you have given us your explicit consent and it is necessary for us to do so. We will also inform you of what we will do with this information and who we will share it with.
Identity of the data controller
We are a data controller for any personal information that you provide to us. This means that we are responsible for determining how information relating to you is used, stored and shared.
Use of Cookies
If you visit our website, we may use cookies where appropriate to gather information about your computer and your general interests to enable us to improve our website and target marketing appropriately.
Cookies are stored on your computer’s hard drive and cannot be used to identify you personally as they contain no personal information.
Who has access to your data
We may share your personal information with third parties where required by law, where it is necessary to administer the contract we have entered in to you with you, or where we have another legitimate interest in doing so.
Recipients of your data may include third-party service providers, other related business entities, a regulator, or to otherwise comply with the law.
If you choose to fund your purchase with us using one of the finance products we offer to our customers as a credit broker on behalf of lenders, we will share your data with the relevant lender so they are able to process your finance application.
Where we do so, we will require third parties to respect the security of your data and to treat it in accordance with the law.
Security of your data
We have put in place appropriate security measures to prevent your personal information from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. In addition, we limit access to your personal information to those employees, agents, contractors and other third parties who have a business need to know.
We have put in place procedures to deal with any suspected data security breach and will notify you and any applicable regulator of a suspected breach where we are legally required to do so.
How we decide how long to retain your data
We will only retain your personal information for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal or contractual requirements.
To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal information, the potential risk of harm from unauthorised use or disclosure of your personal information, the purposes for which we process your personal information and whether we can achieve those purposes through other means, and any applicable legal or contractual requirements.
Your rights
You have the right to:
Request access to, and a copy of, your personal information that we hold.
Request correction of the personal information that we hold about you if you believe it is incomplete or inaccurate
Request erasure of your personal information in specific circumstances, such as; if our processing of your personal information is based upon legitimate interests and you believe it is no longer necessary; or if you believe we have processed your personal data unlawfully or not for the purposes which it was intended.
Object to processing of your personal information where we are relying on a legitimate interest (or those of a third party) and there is something about your particular situation which makes you want to object to processing on this ground.
Request to restrict the processing of your personal information in specific circumstances, such as; you have requested that your personal information is corrected and want to restrict processing whilst we correct it; where you believe our processing is unlawful but do not want us to erase your personal information; where we no longer need to store your personal information but you require us to do so to enable you to exercise or defend a legal claim.
Data Portability in particular circumstances meaning that you can request for your personal information to be securely moved, copied or transferred from our IT environment to another. This only applies if our lawful basis for processing your data is consent or performance of a contract, and we are processing your data by automated means.
If you believe we have not complied with your rights, you can complain to the Information Commissioner by visiting their website https://ico.org.uk/.
Automated decision-making & Profiling
We do not conduct any automated decision-making or profiling activities whilst processing your personal information.
Changes to this Privacy Notice
The Company reserves the right to update this privacy notice at any time. You can request the most up to date version from us at any time by contacting us on the contact details below.
Contacting us
Please do not hesitate to contact us regarding any matter relating to this Privacy notice via email to info@primetimeboilers.co.uk or in writing to EcoWatt Renewable Solutions, Choles Yard, 284 High Road, North Weald, Essex, CM16 6EG
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Debbie B - TV Personality
Buckhurst Hill, Essex
Both myself and my husband live very busy lives and the last thing we wanted was the inconvenience of not having heating and hot water at our home (which is sadly what happened). Through a friend of a friend, Prime Time Boilers were recommended to us and they did not disappoint. They carried out a free survey on the day, then in the space of 2 days our new boiler was installed! Everything felt hassle-free and they left our home looking spotless. It’s a big thank you from us!
Matthew & Valerie Martin
Faversham, Kent
Great service all round, we had a friendly site visit to assess the issue of having to install a new boiler and flue which was a tricky task. They were knowledgeable and competitive. The actual installation was very quick, the engineer was very professional and tidy so we had no complaints there. Our neighbors are now looking to get a job sorted this week with them.
Natalie Thorne
Cambridge, Cambridgeshire
I was really concerned about getting a new boiler by a company that I found online. However, I did my due diligence on this business and could see that they had 1000's of positive reviews on Trust Pilot and Google so this part helped to put my mind at ease. Excellent communication, great price, lovely office staff, fantastic installation team. No mess and no bother.
David & Rachel Brown
Witney, Oxfordshire
Excellent job done by Ray, Jack and Mitch to installed our new Worcester Bosch Combi Boiler. The job was a conversion from a conventional system and involved moving the boiler from downstairs to the upstairs airing cupboard and taking the flue up through the roof. Routing the condense pipe to avoid the possibility of freezing in winter was also a complicated job but well done.
Pauline Roberts
Bedford, Bedfordshire
My experience with Prime Time Boilers has been truly excellent all the way. My old boiler was deemed dangerous to use at this year’s check-up; I called Prime Time Boilers, a very experienced engineer came to visit me and gave me advice on which boiler to buy according to my house type and my needs; very soon after I had a brand new boiler and cylinder tank replaced by two professional and polite workers.
Darren Gerrard
Reading, Berkshire
Excellent job done by Peter, Jack and Mitch to install my new Worcester Bosch Combi Boiler. The job was a conversion from a conventional system and involved moving the boiler from downstairs to the upstairs airing cupboard and taking the flue up through the roof. Routing the condense pipe to avoid the possibility of freezing in winter was also a complicated job but well done.
Tony & Tracy Walker
St Albans, Hertfordshire
My husband and I recently moved house and in our new property there were a few things that needed to be done which included having a new boiler installed. I was apprehensive about how much it would cost us and the potential mess/damage that would be caused during the installation. I needed not to worry, the price for a new boiler was not astronomical and I was impressed with how they treated our home (no mess or damage). From the first day of the survey, to the last day of the installation, I could see that everyone was working hard to make sure everything was left perfect. Thank you for your help.
Barry & Julie Thomas
Northampton, Northamptonshire
We found the whole process professional and did not feel pressured into buying anything (giving us time to get other quotes which came out more expensive in the end anyway!). Both the engineers and the office staff were very knowledgeable. We were also very impressed with the level of detail they went through during the survey (e.g. testing the water pressure to get the right size boiler). Everything they said they would do they did, and we are happy with the result. We would not hesitate to recommend Prime Time Boilers to friends and family.
Oliver & Lizy Corkery
Ipswich, Suffolk
My partner and I recently bought our first home together and we needed a new boiler. My mum recommended Prime Time Boilers and this turned out to be great advice. They came in £300 cheaper in comparison to the other quotes and this was really helpful as we were on a tight budget. Neither my partner nor myself have any complaints about the service received. If you are looking for a reliable and cost-effective business then you may wish to give these guys a go.
Dennis & Claire Chapman
Milton Keynes, Buckinghamshire
The installation went smoothly and my wife was also quick to point out how neat and tidy the engineers left everything once the work was completed (no cleaning up to do). The price charged was also very reasonable and the office staff, engineer and surveyor were all polite and helpful (prior and after the installation). To top it all off, we also have a 12 year guarantee on our new boiler which is reassuring to know if a problem happens to arise. We have recently taken out a servicing plan with them and we hope that their level of standards will be the same as that of the installation.
Harold & Edith Harris
Thetford, Norfolk
We are extremely happy with the way everything went and we also pleased with how the office staff kept us updated throughout the installation. We would also like to say a big thank you to Nick the installer who was respectful towards our home and patient in explaining to us how our hive thermostat works. We are now looking forward to enjoying the remainder of our retirement in our nice and warm home.
What's Included With Your A-Rated Boiler
Up-To 12 Year Manufacturer Warranty
24 Month Workmanship Warranty
Magnetic Filter
Limescale Filter
Chemical Flush
Free Hive Thermostat (Worth £300)
Keeping It Local Since 2010
Since 2010, Prime Time Boilers have been working with and supporting local Gas Safe approved engineers across England. No matter where you are based, we are just a stone through away.
